Return & Refund Policy

We want you to love your elyyvera pieces. If something is not right, please contact us and we will do our best to help.

Returns

Eligible ready-to-ship items may be returned within 14 days of delivery. Items must be unused, unworn, and in their original packaging.

Non-Returnable Items

Custom or personalized items
Sale items or final sale items
Gift cards
Items that have been used, worn, or damaged after delivery

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 7 days of delivery with your order number and clear photos. We will review the issue and help make it right.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method. Please note that original shipping fees may not be refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact

To start a return request, email us at hello@elyyvera.com.