Refund policy

Return Policy

At Elyyvera, we want you to love your jewelry. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unworn and unused

  • It must be in the original packaging

  • Tags must still be attached

  • Proof of purchase (such as your order confirmation) is required

To start a return, please contact us at:

orders@elyyvera.com

Our support team will guide you through the return process and provide instructions for sending the item back.

Please note that items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The item is defective

  • The wrong item was received

Returns are processed through our international fulfillment center.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a product that is:

  • damaged

  • defective

  • incorrect

please contact us at orders@elyyvera.com within 48 hours of delivery so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized items

  • Gift cards

  • Final sale items

If you have questions about a specific item, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

The fastest way to get the item you want is to return the original item (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

To qualify:

  • Items must be unused

  • Items must be in original packaging

  • Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

orders@elyyvera.com